At the core of gemba spirit you’ll find teamwork. It is the typical approach at every UD workshop. Sharing knowledge and understanding the issues goes a long way towards bringing an efficient and quick solution. Shinichiro Fukuda, a mechanic at Yokohama UD Customer Center, sees it as the only way to improve a mechanic’s performance.

“Outside of formal training, we also learn from each other by sharing knowledge and experiences. It is important to acquire new knowledge every day and stay ahead of all the new technologies that come out so frequently nowadays. Our customer center manager knows that, and creates time and opportunity for us to learn from each other,” says Fukuda.